Frequently Asked Questions
1. What kinds of products do you offer?
We specialize in commercial-grade cat housing solutions. Our offerings include:
- Cat townhouses (various trim & materials)
- Cat condos
- Stackable townhouse units
- Animal shelter towers
All designed for businesses such as shelters, veterinary clinics, grooming salons, boarding facilities, and pet stores.
2. What construction materials and features do your units have?
Our units are handmade using combinations of wood and melamine, MEDex or hardwood materials. They include features like:
- Odor-eliminating, moisture-resistant interior melamine surfaces
- A patented ventilation system to help minimize odors and airborne illness
- Scratch-resistant surfaces designed for durability
- Customization options including glass back panels, pass-through doors, and a wide range of colors
3. Who is your target customer?
Our solutions are ideal for:
- Animal shelters
- Veterinary clinics
- Boarding facilities and pet hotels
- Grooming salons
- Retail pet stores
In short: any business that needs safe, healthy, and space-efficient cat enclosures.
4. Can I customize the units?
Yes! You can choose from many options including:
- Unit type (townhouse, condo, tower)
- Materials and trim (melamine, hardwood, MEDex)
- Color finishes (we offer a wide palette)
- Features like glass back panels, tinted glass, pass-through doors, and more
5. What warranty or guarantee do you provide?
All of our components come with a five-year warranty.
6. How do I request a quote or place an order?
You can request a quote by contacting us via phone at 877-228-7466 or by using the “Request a Quote” form on our website where you can specify the unit type, dimensions, and options.
7. What are typical dimensions of units?
Example dimensions (for reference):
- A melamine-trim condo: Height 7′7″, Width 30″, Depth 30″
- Stackable townhouse units are designed for compact spaces
Actual dimensions will vary by model and customization — please ask for a spec sheet.
8. What about color and finish options?
We offer dozens of color options. For example, one of our townhouse lines lists more than 20 colors such as Night Pitch Black, Ancient Olive, Clear As Mud, Sophie Blue, Eggplant, and Mussel.
9. Can multiple cats be housed in a single unit?
Yes. Many of our models are designed to safely accommodate multiple cats, allowing you to maximize space and utility when you have more than one cat per unit.
10. Where are you located and how can I contact you?
We are located at 34 Brookline Rd, Athens, VT 05143. You can call us at 877-228-7466 or email info@catsinn.com.
11. What are your business hours?
We are open daily starting at 8:00 am. For current hours or to schedule a visit, please contact us directly.
12. Do you offer installations or shipping?
Please contact us directly to discuss shipping, delivery, and installation options for your region and business setup.
13. What if I have more specialized needs (e.g., for a shelter vs. a grooming salon)?
We design units for a wide range of applications — for shelters (which may need towers or high-capacity units), for grooming salons (which may need smaller townhouse units integrated into a facility), and for pet stores or vet clinics. Let us know your specific use case when requesting a quote so we can align the design, material, and layout accordingly.
14. How does your ventilation and odor control system work?
Our patented ventilation system is built into the commercial units to help reduce odors and airborne illnesses by circulating air, using odor-proof interior materials, and isolating litter box areas. This makes the environment more sanitary and pleasant for both cats and staff.
15. What should I consider when choosing a unit?
Helpful things to think about:
- How many cats you need to house and for what duration
- Whether you need multi-cat or multi-unit configurations
- The space you have: width, depth, and height constraints
- Material preferences (melamine vs hardwood trim) based on durability and aesthetic
- Whether you want extra features like glass back panels or pass-through doors
- Your budget — commercial-grade units are an investment in durability and quality
16. How do we maintain and clean the units?
Our units are designed for ease of cleaning: scratch-resistant surfaces, moisture-resistant interiors, and easily accessible litter areas. We recommend regular cleaning protocols for litter, food/water bowls, and surfaces to maintain a healthy environment.
17. Are samples or showroom visits available?
If you’d like to see a product in person or review material and color samples, please contact us to schedule a visit or request sample swatches.
18. What financing or payment terms do you offer?
Payment terms, deposits, and financing options (if any) should be discussed at the time of your quote. Please ask our sales team for current terms.
19. How do I get service or replacement parts if needed?
Because all units carry a five-year warranty on components, if any part fails within that period, please contact us via email or phone with your unit details, purchase date, and issue description. We’ll work to resolve or replace covered components.
20. How do we place a custom order versus an off-the-shelf unit?
When you request a quote, tell us the model you’re interested in plus any customizations (material, finish, size adjustment, or additional features). Our team will work with you to create specifications, finalize dimensions, finishes, pricing, and delivery schedule.